The advent of sound masking systems has been rapid and successful. These devices serve to help with distracting background noises and sounds. This could give any office environment a great advantage in terms of privacy, employee satisfaction, heightened productivity, and much more.
- Customer Protection
When a person calls a helpline or call center, they may have to give out sensitive information. The phone operator would likely read back the phone number, address, credit card number, or account number of the caller back to them. This is a risk factor since other customers and coworkers could overhear and potentially misuse this information.
When sound masking systems are installed, this risk is fairly minimized. The sound of the information being repeated would be garbled and difficult to hear. Anyone standing nearby would probably not be able to make sense of it.
Having such noise masking systems installed could maintain the privacy, security and customer satisfaction of any company. This goes for not just phone calls, but also with bank teller counters, hospital rooms, etc.
- Making a Place Alive
Sound masking systems are not just for doing away with distracting noises. They are also good for doing away with distracting silence. When a room is just too quiet, even a pin dropping or someone breathing could be distracting. Even dead silence could have disturbing effects on an employee’s productivity.
A noise masking system would hence do away with those negative feelings. With the sound at a comfortable but an unnoticeable level, employees can work in peace and comfort.
Office environments consist of politics, gossip, and personal conversations as much as professional ones. If everyone listens to conversations, the work environment could quickly become highly charged and potentially negative.
The installation of sound masking systems hence protects the well-being of an office team.
By reserving the right to privacy, employees also shift away from needless politics. For instance, if the company is considering layoffs, there wouldn’t be a huge panic in the whole workplace before the time comes.
Additionally, the noise masking systems also prevent customers from picking up what employees say about their own personal lives. This way, they can’t use that information against the company, such as when something would be going on sale. If customers gain such information, they may hold off on purchasing that item, thus putting the company in a loss.